Reference

How big 805 Handles Your Personal Information

Your account data — from registration details to wallet transactions via DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access the personal data we hold on your account, request a correction, or ask us to delete specific records, our support team handles privacy requests directly. Reach out through any of the channels below — we aim to respond to data-related queries within a reasonable timeframe, and we will confirm receipt of your request so you know it is being handled.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at big 805 is built around four practical areas: how we store your information, how cookies work on your device, how long we keep records, and how you can request changes. Each area has a defined process — not just a policy statement — so you know what actually happens to your data at every stage of your account lifecycle.

Account Security Your account is protected by password hashing and session tokens. Suspicious login attempts trigger an OTP verification step sent to your registered contact before access is granted.

Cookies and Device Data We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can clear these from your browser settings at any time.

Data Retention Account records are kept for the period required under applicable local regulations. Once that period ends, personal identifiers are removed from our active database on a rolling schedule.

Your Right to Access You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or email and we will respond with your data summary.

What We Collect and Why It Matters

big 805 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with big 805, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and payment identifiers linked to your DANA, OVO, or GoPay wallet. We do

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not sell your personal data to third parties. Transaction records are retained for the period required under applicable regulations in your eligible region — after which they are deleted or anonymised according to our internal retention schedule. We use your data to process account activity, respond
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to support requests, and detect unusual access patterns that could indicate unauthorised use. Any data shared with payment processors — including the e-wallet rails you use — is limited to what those processors need to complete your transaction. Access to your stored data is restricted to
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authorised personnel only, and all connections between your device and our platform are encrypted. Availability of our services depends on local law and is accessible only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at big 805

These are the questions we hear most often from account holders in Indonesia about how their data is used, stored, and protected on big 805.

We collect your name, contact details, and the payment identifiers linked to your chosen wallet — DANA, OVO, or GoPay. We collect only what is needed to verify your identity and process your transactions.

We do not sell your data. Payment processors receive only the transaction reference needed to complete your deposit or withdrawal. No marketing data is passed to external parties without your consent.

Records are retained for the period required under applicable regulations in your eligible region. After that period, personal identifiers are removed or anonymised on our scheduled deletion cycle.

Contact us via live chat from your account dashboard or send a request by email. Include your registered account name so we can locate your records and respond promptly.

Only the transaction reference and amount are retained for account reconciliation. Full wallet credentials are never stored on our servers — all payment data passes through encrypted channels.

After account closure, we retain records only for the period required by applicable local regulations. Once that period ends, your personal data is removed from our active systems. Availability depends on local law.

How big 805 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Account Data

Common Questions About Your Privacy at big 805

01 What personal data does big 805 collect when I open an account?

02 Does big 805 share my data with third parties?

03 How long does big 805 keep my account and transaction records?

04 How do I request access to or deletion of my personal data?

05 Are my DANA, OVO, and GoPay wallet details stored on big 805 servers?

06 What happens to my data if I close my big 805 account?

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